Date: Sun, 26 Feb 2012 19:52:13 -0800
Maybe tru, may not?
Date: Sunday, February 26, 2012, 7:07 PM
---------- Forwarded message ----------
Date: Sun, Feb 26, 2012 at 4:19 PM
Subject: Calling 800# -- New Law
Calling 800# -- New Law
Now that I know it is the LAW - I will do it for sure
Any time you call an 800 number (for a credit card, banking, charter
communications, health and other insurance, computer help desk, etc and you find that you're talking to a foreign customer service representative(perhaps in India, Philippines, etc), please consider doing the following
After you connect and you realize that the customer service representative is not from the USA (you can always ask if you are not
sure about the accent),
please, very politely (this is not about trashing other cultures) say,
"I'd like to speak to a customer service representative in the United
States of America .
The rep might suggest talking to his/her manager, but, again, politely
say, "Thank you, but I'd like to speak to a c
representative in the USA ."
YOU WILL BE IMMEDIATELY CONNECTED TO A REP IN THE USA .That's the rule and the LAW.
It takes less than one minute to have your call re-directed to the USA .
Tonight when I got redirected to a USA rep, I asked again to make sure - and yes, she was from Fort Lauderdale .
Imagine what would happen if every US citizen insisted on talking toonly US phone reps from this day on.
Imagine how that would ultimately impact the number of US jobs that would need to be created AS AP.
If I tell 10 people to consider this and you tell 10 people to
consider doing this - see what I mean...it becomes an exercise in viral marketing 101.
Remember - the goal here is to restore jobs back here at home - not to
be abrupt or rude to a foreign phone rep. You may even get correct
answers, good advice, and solutions to your problem - in real English.
Pass it along.
Maybe tru, may not?
Date: Sunday, February 26, 2012, 7:07 PM
---------- Forwarded message ----------
Date: Sun, Feb 26, 2012 at 4:19 PM
Subject: Calling 800# -- New Law
Calling 800# -- New Law
Now that I know it is the LAW - I will do it for sure
Any time you call an 800 number (for a credit card, banking, charter
communications, health and other insurance, computer help desk, etc and you find that you're talking to a foreign customer service representative(perhaps in India, Philippines, etc), please consider doing the following
After you connect and you realize that the customer service representative is not from the USA (you can always ask if you are not
sure about the accent),
please, very politely (this is not about trashing other cultures) say,
"I'd like to speak to a customer service representative in the United
States of America .
The rep might suggest talking to his/her manager, but, again, politely
say, "Thank you, but I'd like to speak to a c
representative in the USA ."
YOU WILL BE IMMEDIATELY CONNECTED TO A REP IN THE USA .That's the rule and the LAW.
It takes less than one minute to have your call re-directed to the USA .
Tonight when I got redirected to a USA rep, I asked again to make sure - and yes, she was from Fort Lauderdale .
Imagine what would happen if every US citizen insisted on talking toonly US phone reps from this day on.
Imagine how that would ultimately impact the number of US jobs that would need to be created AS AP.
If I tell 10 people to consider this and you tell 10 people to
consider doing this - see what I mean...it becomes an exercise in viral marketing 101.
Remember - the goal here is to restore jobs back here at home - not to
be abrupt or rude to a foreign phone rep. You may even get correct
answers, good advice, and solutions to your problem - in real English.
Pass it along.
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